Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: May 2026
Vapes on Wheels, operated by Blue Gem LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. This policy also describes our practices for age verification and fraud prevention as required for online sales of age-restricted products.
Information We Collect
Personal Information
When you make a purchase, create an account, or contact us, we collect:
- Full legal name
- Date of birth (required for age verification)
- Email address
- Phone number
- Billing address
- Shipping address
- Order history and preferences
Age Verification Data
To comply with federal and state laws requiring age verification for tobacco and vape products, we may collect:
- Date of birth
- Last four digits of Social Security Number (in some cases)
- Government-issued ID information (if manual verification is required)
- Age verification results from third-party verification services
Payment Information
Payment card details are processed securely by our third-party payment processors. We do not store complete credit card numbers on our servers. We may retain:
- Last four digits of payment card (for order reference)
- Billing address associated with payment
- Transaction records and payment confirmation
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and geolocation data
- Device type, browser type, and operating system
- Pages visited, time spent, and navigation patterns
- Referring website addresses
- Cookies and similar tracking technologies
Age Verification Process
As required by federal law (PACT Act) and state regulations, we verify that all customers are 21 years of age or older before completing any purchase.
How We Verify Age:
- At Checkout: We use third-party age verification services that check your information against public records databases.
- Manual Review: If automatic verification fails, we may request a copy of your government-issued photo ID showing your date of birth.
- At Delivery: Carriers may require an adult signature (21+) with valid photo ID upon delivery.
Age verification data is used solely for compliance purposes and is not sold or shared for marketing purposes.
How We Use Your Information
We use the information we collect to:
- Verify your age as required by law (21+ requirement)
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service inquiries and support requests
- Detect and prevent fraud, unauthorized transactions, and illegal activity
- Comply with federal, state, and local laws and regulations
- Improve our website, products, and services
- Send promotional emails and offers (with your consent)
- Maintain records for legal and compliance purposes
Fraud Prevention
To protect against fraud, unauthorized purchases, and illegal activity, we collect and analyze:
- IP addresses and geolocation data
- Device fingerprints and browser information
- Payment verification data
- Order patterns and transaction history
- Address verification results
We may use third-party fraud prevention services that analyze this data to identify potentially fraudulent orders. Orders flagged for suspicious activity may be reviewed, delayed, or canceled.
Fraud prevention data may be shared with payment processors, law enforcement, and fraud prevention networks as necessary.
Third-Party Data Processing
We work with trusted third-party service providers who process data on our behalf. We do not sell your personal information. Our service providers include:
- Payment Processors: Securely process credit card and other payment transactions. Payment processors have their own privacy policies governing payment data.
- Age Verification Services: Verify customer age using public records databases and identity verification technology.
- Shipping Carriers: Deliver packages and may collect adult signatures upon delivery. Carriers include USPS, UPS, FedEx, and others.
- Fraud Prevention Services: Analyze transactions to detect and prevent fraudulent activity.
- Website Analytics: Help us understand how visitors use our website to improve user experience.
- Email Service Providers: Send order confirmations, shipping updates, and marketing communications.
Cookies & Analytics
We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and for marketing purposes.
Types of cookies we use:
- Essential Cookies: Required for website functionality, shopping cart, and checkout.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, including your ability to complete purchases.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Encrypted data storage
- Access controls and employee training
- Regular security audits and monitoring
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide services and fulfill orders
- Comply with legal and regulatory requirements (including PACT Act record-keeping)
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
Legal Requirements: Federal law requires us to maintain certain records related to age verification and tobacco/vape product sales. These records may be retained for the period required by law, even after you request account deletion.
Transaction records and age verification data are typically retained for a minimum of 4 years as required for compliance purposes.
Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request a copy of your data in a portable format
Please note that we may not be able to delete certain information required for legal compliance, including age verification records and transaction history.
To exercise these rights, please contact us using the information below.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:
Vapes on Wheels
Operated by Blue Gem LLC
110 E Hawkins Pkwy
Longview, TX 75605, USA
Email: bluegemllc.com@gmail.com
Phone: +1 (786) 846-0897
For privacy-related inquiries, please include "Privacy Request" in your email subject line.